At Euroware NZ, we are committed to delivering high-quality tapware products to our customers in a timely and efficient manner. This Policy outlines our Terms and Conditions for Quotations & Proposals provided to our customers.
1. Quotation Validity
- This quotation is valid for 30 days from the issue date.
- All quoted prices are subject to change after the validity period and are based on current supplier costs and exchange rates without intimation to the customer.
2. Pricing
- All prices are exclusive of GST unless stated otherwise.
- Prices quoted are for tapware products only and do not include installation, plumbing accessories, or freight (unless specified).
3. Product Availability & Lead Times
- Quoted products are subject to availability at the time of order.
- Lead times may vary depending on stock levels and supplier logistics. Estimated delivery timelines will be provided upon order confirmation.
4. Payment Terms
- Full payment is required prior to dispatch, unless a trade account with credit terms is in place.
- Approved trade accounts: Payment is due by the 20th of the following month from the date of invoice.
- Overdue invoices may attract interest and administrative charges.
5. Delivery & Freight
- Delivery charges may apply and will be confirmed at the time of order.
- Euroware NZ is not liable for delays caused by third-party freight carriers or force majeure events.
6. Returns & Exchanges
- Returns are accepted for faulty, damaged, or incorrectly supplied items only, within 7 days of delivery.
- Goods must be returned in original packaging and unused condition.
- Change-of-mind returns may be accepted at Euroware’s discretion and are subject to a 20% restocking fee.
- Custom or special-order items are non-returnable and non-refundable.
7. Warranty
- Euroware tapware products are covered by a manufacturer warranty, details of which vary by product range.
- Warranty covers manufacturing defects only and excludes damage caused by improper installation, misuse, or general wear and tear.
- Warranty claims require proof of purchase and must be submitted in writing.
8. Product Use & Installation
- All tapware products must be installed by a licensed plumber, in accordance with New Zealand plumbing codes and manufacturer instructions.
- Failure to follow correct installation guidelines may void the product warranty.
9. Acceptance of Terms
- By accepting this quotation, the customer acknowledges and agrees to these terms and conditions.
- Any variations must be confirmed in writing by Euroware NZ.
10. Contact Us
For any shipping-related questions, reach out to us at:
Euroware NZ
mail: info@euroware.nz
Phone: 0800 398 273
Website: www.euroware.nz